About

FAQ

• Where is the store based?

  Sialkot, Pakistan

• Do you accept orders placed outside of the US?

  Yes We accept orders from all over the world.

• How long will it take to receive my order?

  Once shipped most International orders take from 7 to 10 business days to arrive depending on the efficiency of your local delivery services. we used following couriers for International deliveries:

  DHL
  SKYNET
  APX

  if you have any further query please let us know at [email protected]

• Do you ship on PO Box?

  No, we only ship the order on complete house or office address.

• Is the jackets & Shoes made with genuine leather?

  Yes! we used high quality of sheep and cowhide leather to make the jackets and Shoes.

• Return Policy 2023

  We at AQS Leather are committed to ensuring your satisfaction with our products. If for any reason you are not completely happy with your purchase of a leather jacket or shoes, we offer a straightforward return policy to make the process as smooth as possible. Please carefully read and understand the terms of our return policy outlined below:

  1. Eligibility for Returns:

  Returns are accepted within 7 days from the date of parcel received.
  The item must be in new, unworn, and unused condition, with all original tags and packaging intact.

  2. Initiation of Return:

  To initiate a return, please contact our customer service team at "[email protected] or whatsapp: +92 346 1561480].
  Provide your order number, the specific product you wish to return, and the reason for the return.

  3. Return Process:

  Once your return request is approved, you will receive instructions on how to package and ship the item back to us.
  Make sure to securely pack the item to prevent any damage during transit.

  4. Refund or Exchange:

  We offer two options: a full refund or an exchange for a different size or color (if available).
  Refunds will be issued using the same payment method used for the original purchase.

  5. Return Shipping:

  Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part.

  6. Inspection and Processing:

  Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
  Please allow 14 business days for us to process your return and issue the refund or exchange.

  7. Non-Returnable Items:

  Customized or personalized items may not be eligible for returns, unless there is a manufacturing defect or error on our part.

  8. Damaged or Defective Items:

  In the rare event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund, as per your preference.

  9. Customer Satisfaction:

  Your satisfaction is our priority. If you have any concerns or questions about your purchase, please do not hesitate to reach out to our customer service team.
  Please note that this return policy is subject to change, and the terms in effect at the time of your purchase will apply. We strive to make your shopping experience enjoyable and hassle-free, and we appreciate your trust in our products.

  Thank you for choosing AQS Leather.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.